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Detection Technology launches Customer Experience Center to drive value creation

  • Friday, June 17, 2022, 2:50 pm
  • ACROFAN=Newswire
Detection Technology, a global leader in X-ray detector solutions, today announced the launch of the concept of an online hosted customer experience center (CEC) and the opening of a first on-site center at its facilities in Wuxi, Greater Shanghai area, to drive value creation globally for its customers. The CEC is introduced to boost verification of detector solutions for customer-specific applications, test proof of concepts, and demonstrate emerging solutions. The CEC concept enables real-time, real-world testing of industrial and security applications.

“We have developed the CEC concept to offer our customers an engaging environment for application testing, piloting new solutions and driving joint value creation with our engineers and scientists. Whatever the application, we will work together to find the optimal detector solution for it. The CEC will boost optimization of imaging parameters, development of software and algorithms, and all needed evaluation well before the X-ray system specification has to be frozen. We believe that our service will enable to find performance- and cost-optimized solutions, and to speed up the time-to-market of X-ray systems in all segments, from value to premium,” says Kalle Pikkujämsä, Manager, After Sales and Customer Services at Detection Technology.

“The CEC concept is easily scalable to a variety of applications. Target applications from industrial imaging could be used for pinpointing fragments of glass in beverage or food packages, non-destructive testing (NDT) of batteries and other automotive parts, and everything in between. When it comes to security imaging, the evaluation of our Aurora XS for urban security systems could be an ideal example.”

The CEC in Wuxi is well-equipped for industrial imaging needs. The on-site X-ray application development laboratory meets imaging performance evaluation standards, as provided by the American Society for Testing and Materials (ASTM), for example. The laboratory is leveraging best-in-class technologies and the latest equipment. The lab is built on a modular design to be adaptable to customer-specific needs. It scales easily for variety objects, from small components to large-scale objects such as truck tires. Furthermore, it has manipulators for simulating applications up to line speeds of 3 m/s.

In the Wuxi CEC, off-the-shelf demo units cover all the company’s standard linear, flat panel, computed tomography (CT), and photon-counting X-ray detectors targeted at industrial and security applications. In addition, the CEC offers capabilities and state-of-the-art equipment for failure analysis, environmental testing, and repair services, with fast response rates.

The CEC is also ideal for hosting training sessions on diverse digital imaging topics, and showcasing the company’s capabilities from technology and product creation to volume production. The CEC concept is an integral part of the company’s newly launched myDT+ service portfolio—it will be leveraged globally and will evolve based on customer needs. The services of the CEC concept are immediately available for the company’s active and future customers.

“We are pleased to provide a global service locally. The CEC concept enhances both online and in-person interaction and comes with the ability to customize visits based on goals. Either online or on-site, it is a space to collaborate and network for cumulative know-how, greater innovations, and strategic partnerships. It is also to the greatest extent a state of mind, which demonstrates that customers are at the heart of everything we do.”