During the pandemic, LOT meets the expectations of passengers once again by guaranteeing flexible booking management. The ability to make multiple itinerary changes, without additional fees, has now been extended and applies to tickets that are on sale until 31 May 2021.
LOT was one of the first airlines to abolish rebooking fees already in September 2020. This allowed passengers to conveniently manage their travel plans during the pandemic. The current rules, which are in force until 31 March 2021, have now been extended by a further two months, giving passengers more time to decide on their travel plans, even during the summer season.
In this difficult time, we have consistently implemented a policy of flexible booking management. For passengers, the ability to plan with peace of mind and to postpone the journey during a pandemic is an important factor in choosing a carrier. LOT, as one of the few carriers, will also apply these rules to tickets bought in the first two months of the summer season, i. e. until the end of May 2021 - says Krzysztof Moczulski, LOT's spokesman.
The extended offer covers tickets for all LOT flights, including those from the #SummerwithLOT offer, purchased between 10 September 2020 and 31 May 2021. For tickets purchased during this period, the choice of a new flight date or route at no additional charge is available for the entire network of domestic, medium and long-haul routes, and for all LOT fares, including the cheapest SAVER fare. Any surcharges may only apply to the difference in the ticket price if the fare in which the original reservation was made is not available. The number of changes within the published schedule is not limited. This makes the offer perfectly suited to the challenges posed by the restrictions introduced by individual countries.
If a new travel date is selected for the same route, passengers can make modifications on their own via lot.com in the "Manage your booking" tab. The change of destination can be made by contacting the LOT Contact Centre or agents directly or at the travel agency where the original ticket was purchased.
The extension of free rebooking until 31 May 2021, as well as the extension of the validity of all vouchers to 24 months, are examples of the many passenger amenities recently introduced by LOT. This also applies to documents that were issued between March and October 2020. The voucher can be used for two years from the date of issue, and the new flight can be selected from the entire LOT network of connections, available for 12 consecutive months.